It usually take us 3-4 business days to process your order, once your package is shipped out, you will get an e-mail notification of your shipping status update.
xVESSEL does not permit orders for resell purpose.
Customers from Hong Kong, Macao, Taiwan, please be sure to fill in your address in CHINESE and MUST use the name on your ID when filling in shipping information.
Japanese and Korean customers must fill in your address in ENGLISH
Chinese mailboxes (such as QQ, 163) will not be able to receive xVessel emails
Our official site does not support shipping to Mainland China. Mainland Chinese residents please purchase through our mini program on Wechat. Scan the QR code below to enter:

Customs/Taxes Notice

Any import duties and taxes will be charged once the parcel has reached the destination country and the recipient of the parcel must pay these charges.
Please be aware that import taxes for European Union countries (UK, Germany, Italy, Spain, Russia, Sweden, etc) are approximately 30 to 140 pounds. Please check your text messages for further notice.
Failing to pay import taxes cannot receive a refund. Recipients are also responsible for any extra cost regarding shipping.

Return Policy

All products are limited edition, therefore there will be no exchange or return once the order has been completed.

Please be cautious before making the purchase, we appreciate your understanding.

*The initial introduction of a new product may take longer than usual for us to process your order.

xVESSEL reserved all the rights for final explanation