Weiss Watch Company Service & Care
Entrusting your Weiss timepiece to us for service is a decision to preserve its legacy and craftsmanship. Our Complete Maintenance Service is an intricate process designed to restore your watch to peak condition, reflecting the care taken during its original creation. From meticulous disassembly and cleaning to thorough testing and reassembly, each step is carried out with precision and respect for the art of watchmaking.
Please ensure your timepiece is carefully wrapped and shipped in a disposable cardboard box, as these will be discarded upon arrival. If the required repair information is incomplete, the processing of your repair may be delayed. We currently have a waiting period for repairs due to our high volume of work.
By choosing Weiss Watch Company for service, you’re investing in the preservation of its beauty and functionality, ensuring it remains a cherished heirloom.
Please note that service orders will have an estimated lead time of 12–14 weeks from date of service invoice fulfillment, due to the handmade nature of our timepieces.
Complete Maintenance Service (Year 3-5):
Recommended every few years, this service is essential to ensure the longevity and accuracy of your timepiece. It involves ultrasonic cleaning, part inspection, lubrication, and a complete rebuild, covered by a two-year warranty on all replacement parts. Our watchmakers adhere to the highest standards of Swiss watchmaking, combining time-honored techniques with modern technology.
- Separation of the movement from the case
- Separate hands and dial from movement
- Complete disassembly of movement
- Pre-cleaning of movement parts
- Inspect all parts of movement and repair or replace worn or damaged parts as required
- Ultrasonic cleaning of disassembled movement parts
- Assemble and lubricate movement to proper specifications
- Fit dial and hands to movement
- Test and regulate movement before casing up
- Complete disassembly of case parts
- Ultrasonic cleaning of case parts
- Re-assemble case with all new gaskets and seals
- Mount movement in case
- Control movement functions and regulation of timing
- Complete case up and perform complete water resistance testing
- Final inspection quality control
This service is required for any timepieces with broken crystals, damage to the dial or case, and water damage. Component replacement can cost extra.
Pricing:
- $780 for Standard Issue
- $810 for Standard Automatic Issue and Standard Diver
- $890 for American Issue
Water Resistance Service (Year 1):
Keep your watch ready for life’s adventures with our Water Resistance Service, designed to protect against moisture and ensure optimal performance. This service includes a series of tests and optional replacements to maintain the integrity of your timepiece.
- Perform complete water resistance testing
- Timepiece evaluation for additional service recommendations
- Optional disassembly of case parts
- Optional refinishing of case parts
- Optional ultrasonic cleaning of case parts
- Optional replacement of all gaskets and seals
- Optional control movement functions and regulation of timing
- Final inspection and quality control
Pricing:
- $185 for Standard Issue, Standard Automatic Issue, and American Issue
- $235 for Standard Diver
Service Estimate:
Diagnostic testing will be performed to determine unknown issues or request service under our warranty program. Please read our warranty policy thoroughly before sending your timepiece into us. Return shipping is required at the time of checkout.