Warranty claims MUST be made towards the exact Sunglass as your Original purchase order. Claims submitted towards a different item/color will be auto-canceled and the customer will need to resubmit* (This rule does not apply to Limited Edition items if your item is no longer available- please select a new item of equal value) By placing a transaction through this product listing you are submitting a request for a Warranty replacement towards your originally purchased item. Allow 24-48 hours for our Support team to validate your existing order and provided information. Once validated, you will receive a confirmation email for your Replacement order and its shipping status.
Warranty claims are only valid towards existing purchase orders made via our .com and Amazon store. Your request will not be acknowledged if there is no record of a transaction made with us.
***NO PROMOTION CODE MAY BE APPLIED TOWARDS A WARRANTY ORDER. IF A PROMOTION IS APPLIED YOUR ORDER WILL AUTOMATICALLY BE FLAGGED AND CANCELLED***
Step 3 is to complete checkout and pay the Shipping & Handling Warranty fee. Warranty claims that are unfinished will not be acknowledged, customer must complete STEP 1, STEP 2, STEP 3