Majestic Ruby Platinum 30" Direct Vent Gas Insert RUBYP30IN
Description
The Ruby Platinum Direct Vent Gas Insert from Majestic
Love your fireplace again. The Majestic Ruby Platinum 30" Gas Insert transforms your existing fireplace from a cold, empty box into the warmest, coziest corner of your home — no major renovations required.
Real Flames. Real Warmth. Zero Hassle.
At the heart of the Ruby Platinum is a patent-pending Elevated Burner that produces flames wrapping naturally around the logs — delivering the authentic look and feel of a real wood fire without the sparks, soot, or smoke. Just clean-burning gas and peace of mind.
Set the Perfect Mood
The built-in LED Ember Bed features three adjustable brightness levels so you can dial in exactly the right ambiance — from a soft, romantic glow to a vibrant hearthside scene. Long-lasting LED technology outlasts traditional halogen alternatives, keeping your fireplace looking beautiful for years to come.
Control It Your Way
Start, stop, and adjust your fire from wherever you are. The Ruby Platinum works with the IntelliFire Touch® touchscreen remote, the IntelliFire® smartphone app, and even voice commands — so you can light up your living room from the couch, the kitchen, or halfway across town. Built-in thermostat control keeps your space at exactly the temperature you want.
Make It Yours
Personalize every detail to match your style. Choose from multiple interior panel finishes, log sets, and front options to create a fireplace that's uniquely yours:
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Interior Panels: Black Metal (standard), Tavern Brown, Cottage Red, or Reflective Black Glass
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Log Options: Natural Oak or Birch Logs (currently only available for natural gas)
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Decorative Media: Diamond Glass, Onyx Glass, Bronze Glass, Sapphire Glass, or Stone Kit
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Front Styles: Contemporary Arch or Clean Screen — available in Black or New Bronze
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Surrounds: Low-profile metal surrounds in Small, Medium, or Large — in Black or New Bronze
Specifications
| Size | 30" |
| BTU Output | 27,000 BTUs |
| Product Dimensions | 31-1/8" W x 20-3/4" H x 14-1/2" D |
| Ignition System | IntelliFire Touch® with optional app & voice control |
| Venting | Direct Vent Technology |
| Thermostat Control | Yes |
| EnerGuide Efficiency | 68% (Natural Gas) / 65% (Propane) |
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.
Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot and smart self-diagnostics the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.
Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.