The Ruby 30" Freestanding Direct Vent Gas Fireplace from Majestic
The Majestic Ruby 30" Freestanding Direct Vent Gas Fireplace brings the charm of a traditional fire to your home—without the mess of wood or the need for a hearth or mantel. Designed to sit directly on the floor, this freestanding model offers a generous, 30" viewing area that puts the dancing flames and glowing embers front and center. Its compact, flexible design makes it easy to create a warm, inviting focal point in any room, no matter your layout or style.
Powered by IntelliFire Touch ignition, the Ruby 30 offers convenient control through the included RC400 touchscreen remote, wall switch, or the IntelliFire app on your smartphone. Built with Direct Vent Technology, it safely removes 100% of combustion exhaust, helping maintain clean indoor air. And with its battery backup, this fireplace continues to operate even during power outages, providing reliable warmth no matter the weather.
Tailor the look of your fireplace with a choice of interior panels including Cottage Red, Reflective Black Glass, or Traditional Tavern Brown. Optional accent lighting enhances the ambiance—whether the flames are on or off. The pedestal base offers an additional touch of versatility, giving you the option to decorate or personalize the space beneath the unit.
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.
Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot and smart self-diagnostics the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.
Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.