MOTOGOLF RETURN/CANCELLATION POLICY

Any warranty covering products sold by Motogolf.com is the warranty provided by the manufacture/distributor of those products. We typically follow the manufacturer’s warranty but we reserve the right to exercise Motogolf.com’s general return policy below. The materials on, and the operation of, this site are provided “As Is” without any express or implied warranty of any kind including warranties of merchantability, non-infringement of intellectual property, or fitness for any particular purpose. In no event shall Motogolf.com or its suppliers be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information) arising out of the use or inability to use the materials or products on this site.

Motogolf Return Policy:

Within 30 days of purchase, if a customer has a change of mind, the cart can be returned only providing:

• The cart is completely unused and brand new
• It is in original packaging & new/unused condition
• Customer pays the return freight
• A return authority is obtained first from US distributor/manufacturer through Motogolf
• Shipping + handling fee will be deducted from the refund (up to $135)

Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:

• A return authority is obtained first
• It is in the original packaging
• Customer pays the return freight
• Up to 30% restocking fee applies of the full retail price

The cart will be returned to Distributor/Manufacturer's warehouse and inspected by their personnel. Once we receive the return paperwork along with the condition of the unit, we will issue a refund net of fees above.

No cancellations on special order items once the order has been placed. Order cancellations on select products prior to shipment may result in handling & credit card processing fee of 3% which will be deducted from the refund. More warranty details available: https://motogolf.com/pages/privacy-legal.

Preowned/Refurbished Units:

Within 30 days of purchase, the owners can return a pre-owned or refurbished unit via the following:

1. A return authority is obtained first from Motogolf
2. It is in the original packaging
3. Customer pays the return freight
4. Up to 30% restocking fee applies of the purchase price

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MGI Warranty Information:

MGI Return Policy:

Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:

1. The cart is completely unused and brand new
2. It is in original packaging & new/unused condition
3. The owner pays the return freight
4. A return authority is obtained first from US distributor/manufacturer through Motogolf
5. Original shipping fee + handling fee will be deducted from the refund (approx $120)

Within 30 days of purchase, the owners can return a "used cart." Even if used on driveways, backyard, etc... this is not considered new any longer and not saleable as new:

1. A return authority is obtained first
2. It is in the original packaging
3. The owner pays the return freight
4. Up to 30% restocking fee applies of the full retail price

MGI Zip Series Models

MGI Zip Series models now come with a comprehensive 3 year warranty in mainland USA, effective on Zip Series caddies registered from July 1st 2021.

Zip Series caddies & lithium batteries registered before July 1st 2021 are covered with a standard 2 year warranty.

MGI Zip models are covered by a Limited* manufacturer's warranty from the date of purchase.

Duration of this warranty is:

• 3 years on Zip Series partsº
• 3 years on Zip Series Lithium batteries
• 2 years on Zip Series chargers

Pre-Owned/Refurbished units sold comes with a limited 12 month manufacturer warranty.

3 year warranty applies only if registered within 30 days of purchase.   Otherwise, standard 2 year warranty applies.

*MGI or an authorized service center will repair or replace any parts found to be defective in materials or workmanship under normal use provided that:

• The MGI Zip model has been properly used, maintained and regularly serviced
• The replacement or repair is performed by an authorized MGI service center or the owner with MGI approval.
• The unit has been registered online.

MGI Golf only offers a warranty within the country where purchased across all MGI caddies, batteries, chargers and accessories and is non-transferable across different countries.

For United States consumers, MGI's warranty only covers purchases made in mainland USA and the use of the electric caddy, battery, and charger in the United States.

Warranty Exclusions

Warranties only apply to purchases and use of MGI product throughout mainland USA.

The following events will void warranty:

• Any alteration performed by non-authorised people or companies.
• Fitting of parts or accessories not recommended by MGI.
• Any damage caused by continued operation of the product after it is known to be defective.
• Damage to the seat and/or seat support bracket on the unit.
• Damage caused by partial or complete ingress of water into motor/gearbox and other major components.
• Damage caused by the unit being driven into bunkers, other course hazards or clubhouse and carpark hazards.
• Damage caused by golf balls or golf clubs.
• Application of external force to any part of the unit or battery.
• Fusion of motor or electronics through overload or continual stationary operation.
• All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

The following events are not covered under warranty:

• Normal wear and tear;
  (e.g. tyres, rubber handlebar, elastic straps, paintwork, battery performance, axles threads, charging ports on batteries and remotes, screen glass etc.)
• Minor appearance defects which bear no effect on the operation of the unit and are considered by the manufacturer to be within the accepted standards.

In the event of submersion in water (partial or full) of a motorised buggy; MGI advises the complete write-off of your buggy.

The cost of replacing the water-damaged components (including labour) exceeds the price of a replacement buggy.

If you elect to purchase replacement components, i.e. motors, gearbox, motor controller and electronics, we advise the replacement of ALL components simultaneously. Replacing individual components on a water-damaged buggy poses a higher risk of future failure of other components and therefore these parts will not be covered under warranty.

Please note that MGI does not warrant water-damaged batteries and, due to fire risk, under no circumstances should they continue to be used.

All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Parts Installed During Warranty

Warranty coverage for components installed during a units warranty period shall consist of the duration of the models warranty period, provided the warranty installation is performed by MGI, an authorized service center or the owner on approval.

MGI Quad Series Models

The Navigator Quad is covered for a period of 3 years from the date of the purchase*, MGI or an authorized service center or person will repair or replace free of charge any parts found to be defective in materials or workmanship under normal use provided that:

• The unit has been properly used, maintained and regularly serviced
• The replacement or repair is performed by an authorized MGI service center or the owner with MGI approval.
  * MGI Quad Series caddies registered before July 1st 2021 are covered with a standard 2 year warranty.

*SLA batteries and chargers are covered by a 12 month warranty only.

Pre-Owned/Refurbished units sold comes with a limited 12 month manufacturer warranty.

Warranty Exclusions

The following events will void warranty:

• Any alteration performed by non-authorised people or companies.
• Fitting of parts or accessories not recommended by MGI.
• Any damage caused by continued operation of the product after it is known to be defective.
• Damage to the seat and/or seat support bracket on the unit.
• Damage caused by partial or complete ingress of water into motor/gearbox and other major components.
• Damage caused by the unit being driven into bunkers, other course hazards or clubhouse and carpark hazards.
• Damage caused by golf balls or golf clubs.
• Application of external force to any part of the unit or battery.
• Fusion of motor or electronics through overload or continual stationary operation.
• All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

The following events are not covered under warranty:

• Normal wear and tear;
  (e.g. tyres, rubber handlebar, elastic straps, paintwork, battery performance, axles threads, charging ports on batteries and remotes, screen glass etc.)
• Minor appearance defects which bear no effect on the operation of the unit and are considered by the manufacturer to be within the accepted standards.

In the event of submersion in water (partial or full) of a motorised buggy; MGI advises the complete write-off of your buggy.

The cost of replacing the water-damaged components (including labour) exceeds the price of a replacement buggy.

If you elect to purchase replacement components, i.e. motors, gearbox, motor controller and electronics, we advise the replacement of ALL components simultaneously. Replacing individual components on a water-damaged buggy poses a higher risk of future failure of other components and therefore these parts will not be covered under warranty.

Please note that MGI does not warrant water-damaged batteries and, due to fire risk, under no circumstances should they continue to be used.

All implied warranties [save those preserved by statute] are excluded. Liability for consequential damages under any and all warranties are excluded to the extent exclusion is permitted by law.

Parts Installed During Warranty

Warranty coverage for components installed during a units warranty period shall consist of the duration of the models warranty period, provided the warranty installation is performed by MGI, an authorized service center or the owner on approval.

Shipping caddies to MGI for Service/Repairs/Inspection

Within warranty/repairs/inspection – If a service centre or MGI service van is not easily accessible to you for within-warranty issues, MGI will arrange to have the caddy (or other products) picked up from a location convenient to yourself. If a caddy is being returned for repair/inspection under warranty it must be packed in a suitable box with adequate protection for the caddy. If a box is not available to you, MGI will have an appropriate box sent to you prior.

Please note, until the caddy is received by MGI, MGI holds no responsibility for any damage or loss caused during transportation/shipping.

Once received it is MGI's responsibility to ensure the caddy is safety delivered back to yourself.

Outside warranty/repairs/inspection - If a service centre is not easily accessible to you for out-of-warranty service/repair, the onus will be on yourself to arrange for the caddy (or other products) to be returned to MGI. If a caddy is being returned for repair/inspection it must be packed in a suitable box with adequate protection for the caddy.

MGI Dri-Play & Lite-Play Cart Bags

MGI Dri-Play & Lite-Play cart bags comes with a 1 year warranty. MGI Dri-Play & Lite-Play cart bags are covered by a Limited manufacturer's warranty from the date of purchase.

MGI Accessories

MGI Accessories comes with a comprehensive 1 year warranty.
MGI Accessories are covered by a limited manufacturer's warranty from the date of purchase.

Battery Care (Storage):

If you will not be using the battery for more than a month, fully charge the unit, remove from charging & store in a warm, dry location. Attempt to use the battery every 1 – 3 months either by lending to a friend or family member for a round or removing the wheels & running the unit in a stationary position for half an hour. Place it back on charge till fully charged & store again.