ERA Protect Premium Cover
*Cover Plan delivered via email*
Adding ERA Protect Premium Cover to your ERA Protect security system, ensures you stay connected during power-cuts and broadband outage, as the dual path technology automatically routes the alarm signals over mobile networks using the built-in 4G SIM card when the broadband connection is down, so any property security remains active. With ERA Protect Premium, the alarm sensors automatically activate any Protect camera(s) to record what is happening at the scene when an alarm is triggered*.
Features
- Annual or monthly subscription
- 4G back-up SIM for alarm
- 30 day rolling cloud storage and activity log.
- Works with Alexa and Google Home
- Voice calling and SMS notification.
- Premium action button features
The hub will also automatically call your primary contact number, send an SMS message, or push notification when the alarm is triggered to inform you which sensor has activated the alarm and then guide you to take appropriate action. If no one answers or takes the appropriate response to the notifications sent, the ERA Protect Premium service will automatically call your pre-defined trusted contact. ERA Protect Premium also has a secure communication line which is monitored by ERA’s unique cloud technology that notifies you whenever the line is down.
The subscription will also give you 30 day rolling cloud storage and a 30-day activity log, so you can see any activities/events from the previous 30 days. Also, with Amazon Alexa and Google Home integration you have the option to use ‘voice calling’ commands to control your security system. You can use this feature to arm, or part arm your alarm, disarm with a PIN, turn on/off cameras and much more. You also have the option to personalise the Premium action button on the remote control, keypad, and app too. You can set the button up to perform a designated action e.g. turn cameras on/off or send pre-determined text messages to up to two mobile numbers.
ERA Protect Premium can be purchased as a 1 month or annual subscription. If you purchase a 1-month only subscription, you can then set up a recurring monthly plan from within the app itself.
How to use your cover plan:
Add the cover plan to your basket and go through checkout. An email will be delivered to your inbox with the subscription code to activate your plan.
In the app, navigate to Account settings, select ‘Service level required,’ tap ‘I have a subscription code’ and then follow the on-screen instructions.
Please note:
All alarms and cameras are supplied with an ERA Premium subscription for the first 3 months free. This includes 30-day rolling storage for the camera and alarm, Premium 4G SIM back-up on any purchased alarm. The free 3-month Premium subscription period will activate on App account creation and will automatically end after 3-months, and a paid subscription will be required. A paid subscription can be purchased either via the app itself, online or via our customer service team. Any subsequent subscriptions cannot be added to your account until the initial 3-month period has expired but can be purchased online or via customer service at the point of purchase. Once the initial 3-month period has ended, the app will then prompt you to enter the subscription details.
Single camera packages are available to purchase per camera (up to 4), or upgrade to a Premium package for more benefits. A camera will record on alarm trigger for first 3 months only if no further subscription package has been signed up for and only for Premium packages after that point. Premium Plus can only be activated if the account has at least one alarm hub and one camera installed. You can only unlock the Premium Plus option once a camera is added to your existing alarm account.