About Logistics:
1. Preorder Only: We craft each product after you place an order.
2. Handmade & Overseas: Every piece is handmade with care and shipped internationally.
3. Estimated Delivery Time: 1 to 1.5 months+ (Production + Shipping).
4. Total Duration = Crafting + Shipment
Thank you for your patience and for supporting handmade art!
DEAD ON ARRIVAL (DOA) POLICY
⚠️Please Read Before Purchasing
Unboxing Video Required: You MUST record a video BEFORE opening your package. This video is required for all DOA or damage claims.
12-Hour Reporting Window: All claims must be submitted within 12 hours of delivery. Claims after this window will not be accepted. No exceptions.
Photo Evidence Required: Submit clear photos of damaged or dead plants/moss along with your unboxing video.
Replacement Only — No Cash Refunds: We offer free replacement for eligible DOA claims. Cash refunds are not available for live plant products.
Not Covered:
• Claims submitted after 12 hours of delivery
• Damage from improper care (overwatering, low light, extreme temperatures)
• Claims without unboxing video evidence
How to Submit: Email hi@plantedpro.com with your order number, unboxing video, and photos within 12 hours of delivery.
