In addition to our normal remakes policy found here - which covers circumstances such as items that failed QA - we offer package protection (PP). 

Package Protection (PP) is an extension to our remakes policy, which also covers the allowance of a remake under the following circumstance: 

• The item is marked as delivered on tracking, but customer did not receive it.

Typically, remake requests under this circumstance without PP would be denied. In addition, the following limitations apply:

• PP covers a single replacement, not a refund.

Package Protection terms and discretion.

The following terms apply for package protection:

• Earliest claim time is 2 business days after tracking shows delivered (to allow for carriers who occasionally mislabel shipments)
• Latest claim time is 15 days from date delivered.